Mindy Morrison-Poulin

💼My Experiences

Selected Teaching Experience

FLS.ESL.training, Ottawa

September 2023-Present

External Consultant-Contractor

• Teaching English as a second language Online using Microsoft Teams platform to employees of a company
• French coaching online (assist students learning French with difficulties they encounter during their lessons)
• Tailor lessons based on student’s interest and authentic work tasks
• Practical language training based on professional communication situations
• Encouraging the desire to learn a new language
• Integrating pronunciation training throughout the course
• Grammar studied in the context of communication
• Use of Microsoft teams to complete English and French evaluations for FLS.ESL.training

UNAM Canada-Hull, Québec                                                                       

July 2018- Present

Contractor

• Language program based on the Common European Framework’s criteria for oral production and interaction
• Provide assessments using CEFR (common European Framework of Reference for Languages)
• In person English classes  (B1,B2.2,C1)
• Online French classes (A2.1 A2.2) using Microsoft Teams platform
• Promote linguistic and cultural immersion to Mexicans
• Foster oral production and interaction that is culturally and socio-linguistically appropriate in this context
• Favor better understanding and appreciation of Canadian culture
• Contribute to students awareness and correction of fossilized error

Italki.com                                                                                         

December 2013 – Present

Prolang                                                                                                   

December 2013 – 2018

Self-employed, TD Canada Trust                                               

January 2012 – October2017

Teaching English, French and Nepali to children, teenagers and adults

• Planning, preparing and delivering lessons, including: Basic, Intermediate, Advanced and Business Courses
• Adapting courses to correspond to the students level of understanding
• Preparing and setting tests, examination papers, and exercises
• Marking and providing appropriate feedback on oral and written work
• Devising, writing and producing new materials, including visual resources and interactive activities
• Encouraging the desire to learn a new language
• Keeping structure throughout the entire course and managing classroom dynamics
• Administration, including keeping student registers and attendance records
• Ability to use Zoom, Microsoft Teams, Google Meet and GoToMeeting

École de langue de l’Estrie                                                             

January 2012- June 2012

Teaching English to a class of 10 students at an elementary school:

• Teaching English using a variety of methods such as; singing, drawing, miming, and games which encourage memory as well as other activities
• Keeping control of the classroom and respecting course outline

Selected Administrative Experience

Customer Service Clerk                                                 

June 2017 – August 2017

The Insectarium – Ottawa, ON

• Welcomed all customers
• Managed front desk and storefront
• Cash & transaction management
• Handling customer inquiries
• Bilingual tour management
• Sales and reporting management

Administrative Clerk                                                       

September 2015-January 2016

The Men’s Project – Ottawa, ON

• Scanning and reviewing thoroughness of sensitive and confidential medical documents
• Recording and maintaining thorough results and tracking of all documents
• Excel use as well as adobe acrobat and scanning software
• Frequent reporting to management regarding progress of project
• Completed project ahead of time.

Customer Service Representative                                   

August 2009-January 2015

TD Canada Trust – Sherbrooke, QC

• Full cycle coordination of all customer transactions: first approach needs assessment, solution creation, and follow-up
• Highly developed time management and organizational skills developed due to high demand and expectation of top quality customer service
• Relationship building and client retention
• Computer software and other telecommunication tools used on a daily basis
• Handling of cash
• Report creation
• Team meeting participation

Interviewer                                                                       

April 2005 – October 2008

Statistique Canada – Sherbrooke, QC

• Engage clients and complete interview questionnaire via telephone
• Computer use and data-entry form completion
• Time management and goal-setting

Selected Volunteer Experience

Kathmandu, Nepal                                                           

October 2013 – January 2020

Community Teacher & Relief Worker

Meeting and engaging the public in a free educational program. Taught students individually and in groups, as well as offered assistance in the day to day life. Personally learnt to read, write and speak in the Nepali language. While living in Nepal during the earthquake of 2015, I also engaged in relief work and humanitarian assistance.

Dominican Republic, La Romana                                   

October 2008 – April 2009

Community Teacher

Meeting and engaging the public in a free educational program. Taught students individually and in groups, all services rendered in Haitian Creole.  Learned to communicate in basic Spanish.

🎓My Education

TESOL Teacher Certification Grade “A” Pass with Distinction

Alexander Galt High School Secondary School Diploma & Bilingual Certificate

💻My Skills

• Organization
• Time Management
• Problem Solving
• Interpersonal Skills
• Fluently Bilingual
• Microsoft Programs
• Program Coordination
• Course Creation
• Administration
• Customer Service
• Volunteerism
• Teaching